Pickup, allergens, and cancellations

Pickup dates and times are confirmed after your order or inquiry has been reviewed. Please arrive during your confirmed pickup window so your treats can be picked up fresh and in the best condition.

If you are running late or need to adjust your pickup time, please contact Jessica as soon as possible. Pickup availability may vary depending on the order type, production schedule, and date requested.

Custom and detailed orders are not considered finalized until Jessica confirms the order details, availability, and any required payment or deposit information.

The Cheesecake Darling may offer gluten-free and dairy-free options upon request, but customers should clearly share any allergies or dietary needs before placing an order.

Treats are prepared in a kitchen that handles common allergens such as wheat, dairy, eggs, soy, peanuts, and tree nuts. Because of this, The Cheesecake Darling cannot guarantee that any item is completely free from cross-contact unless specifically confirmed in writing.

If you or your guests have a severe allergy, please contact Jessica before ordering so she can review what is possible for your request.

Cancellations and rescheduling requests are reviewed based on the order type, date, and how much preparation has already been completed.

Custom and decorated orders often require planning, ingredient purchasing, design work, and preparation in advance. Because of this, deposits or payments may be non-refundable once work has begun or materials have been purchased.

If you need to cancel or reschedule an order, please contact Jessica as soon as possible. She will review the request and confirm the available options.